Dedicated and solutions-focused IT professional with over 15 years of comprehensive experience delivering high-quality, responsive, and user-centered technical support across diverse enterprise environments. Proven track record of supporting and managing the technology needs of 200+ end users, consistently ensuring optimal system performance, uptime, and customer satisfaction.
Skilled in diagnosing complex technical issues across hardware, software, and network systems, with a methodical approach to identifying root causes and implementing long-term, sustainable solutions. Known for the ability to demystify technical concepts and communicate effectively with users at all levels of technical proficiency, from front-line staff to executive leadership.
Possesses deep technical expertise in the administration and support of a wide range of operating systems (Windows, Linux, macOS), enterprise applications (Microsoft 365, Active Directory, Exchange, virtualization platforms), and hardware infrastructure. Demonstrates a proactive approach to technology management, including the implementation of best practices in system monitoring, security, patch management, and data backup/recovery.
Highly adaptable and committed to continuous learning, with a proven ability to quickly master emerging tools, platforms, and protocols. Recognized for fostering collaborative environments, improving operational efficiency, and aligning IT initiatives with organizational goals.